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This guide focuses on issues customers are most likely to hit while using the product.

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A connector will not connect

Check the following:
  1. The connector type matches the source you are trying to connect.
  2. The connection details were entered exactly as required.
  3. You ran the connection test before saving.
  4. The remote system is reachable from your environment.
If the connector still fails, edit it, test again, and confirm that the endpoint or credentials have not changed.

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Chat answers are empty or not useful

Try this sequence:
  1. Confirm the correct connector is selected in chat.
  2. Disable unrelated connectors if the question should use only one source.
  3. Ask a narrower question with a time range or business segment.
  4. If the connector supports indexing, confirm indexing has completed.

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Follow-up suggestions are missing

Follow-up suggestions only appear when Vizkraft has a completed answer to build from. If they do not appear:
  1. Wait for the current answer to finish.
  2. Refresh the chat session if the connection briefly dropped.
  3. Ask the next question manually in the same thread.

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Charts are not appearing

If a chart is not generated:
  1. Make sure the answer returned data instead of an empty result.
  2. Ask for a metric and a dimension, such as revenue by month.
  3. Try a simpler question or ask explicitly for a chart.

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A chart will not save or edit correctly

Check the following:
  1. The chart has a clear title.
  2. The chart result contains usable data.
  3. You still have access to the connector or underlying data source if the chart is live-backed.
If a chart looks outdated, open it in the chart editor and refresh the data if that option is available.

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Suggested charts or dashboards are not visible

Suggestions usually depend on connector analysis. Verify that:
  1. The connector was saved successfully.
  2. Indexing completed.
  3. Enough time has passed for suggestions to be generated.
  4. You refreshed the Charts or Dashboards page after indexing.

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Dashboard filters are not affecting the charts you expected

Try these checks:
  1. Confirm the filter was applied from the current dashboard.
  2. Review whether the target charts use the same connector and relevant fields.
  3. Save a fresh view after changing filters if you want the state to persist.

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Dashboard layout changes are not where you expect them

If the layout feels off:
  1. Drag the chart again and wait for the page to settle.
  2. Resize the chart so important visuals have enough space.
  3. Refresh the dashboard and confirm the latest layout loaded.

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Slack is connected but using the wrong source

Open Preferences and review the default Slack connector. If multiple connectors exist, set the one you want Vizkraft to use when a Slack message does not explicitly name a source.

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When to contact support

Contact support if:
  • A connector repeatedly fails after the details were rechecked.
  • Indexing never completes.
  • Suggestions do not appear even after indexing has finished and the page was refreshed.
  • Dashboard exports fail consistently.
Send support:
  • The connector name
  • The page where the issue happened
  • The exact action you took
  • Any visible error message or screenshot