Who this is for
Which data should I use?
Dashboard patterns
Volume and satisfaction KPIs
Open tickets, CSAT, and average resolution time with a backlog trend.
Breakdown by issue, priority, or team
Bar charts for issue type, priority, or agent team.
SLA and overdue tickets
Table of overdue tickets with resolution time by priority.
Questions to ask by role
Example conversations
Support volume
Ask: Break down support volume by priority and assignee. Follow with average CSAT by issue type to see whether high-volume categories are also low satisfaction.Metrics worth defining
Add to Connector memory:- CSAT — your survey scale and aggregation method
- Average resolution time — definition of “resolved”
- SLA breach — hours or days before a ticket is considered overdue